Privacy & Cookie Policy

Last Updated: 1 March 2026

Welcome to Laura Stephenson trading as Born Confident ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy and Cookie Policy outlines how we collect, use, and protect your information when you visit our website www.bornconfident.co.uk. We comply with the General Data Protection Regulation (GDPR) to ensure your data is processed lawfully, fairly, and transparently. For any questions regarding this policy, please use the button below to contact us.

1. Information We Collect

We may collect and process the following information:

Personal Information: Name, email address, phone number, and any details you provide when booking a service or contacting us.
Payment Information: If you purchase a service, payment details are securely processed via third-party payment providers.
Usage Data: Information about your visit, such as IP address, browser type, pages viewed, and time spent on our site.
Cookies & Tracking Technologies: We use cookies to improve user experience and analyse website performance. Please see our Cookie Policy here.

2. How We Use Your Information

We use the information collected to:

Provide and manage our services
Process bookings and payments
Communicate with you regarding inquiries or updates
Improve website performance and user experience
Comply with legal obligations

3. How We Protect Your Information

We take appropriate measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet is 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal data. We may share your information with:

Third-party service providers who assist in payment processing, website hosting, or analytics
Legal authorities if required by law

5. Your Rights and UK GDPR Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Under the UK GDPR, you have the following rights:

The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your data where applicable
The right to restrict processing of your data
The right to data portability
The right to withdraw consent for marketing communications at any time
The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated
The right to withdraw consent for non-essential cookies at any time

6. Third Party Links & Cookies

Our website contains links to third-party sites and services, such as Google Analytics, to collect information about our website usage. We are not responsible for their privacy practices and encourage you to review their policies.

7. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve user experience by remembering preferences, analysing site traffic, and enabling certain website functions.

8. Types of Cookies We Use

We use the following types of cookies:

Essential Cookies: Necessary for website functionality, such as enabling secure logins and processing payments
Analytical Cookies: Help us understand how visitors interact with our site by collecting anonymous data on page visits, time spent, and navigation paths
Functional Cookies: Remember user preferences and settings to enhance website experience
Marketing Cookies: Used to track visitors across websites for relevant advertising and promotional purposes

9. How to Manage Cookies

You can control or disable cookies through your browser settings. However, blocking certain cookies may impact website functionality. Instructions for managing cookies can be found in your browser’s help section.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

12. Contact Us

If you have any questions about this Privacy and Cookie Policy, please contact us by email at laura@bornconfident.co.uk.

By using our website, you agree to the terms of this Privacy and Cookie Policy.